ORDERING AND DELIVERY
How long does it take to make your products?
- Typical production times are 5 - 7 business days after your order is received.
How long does shipping take inside the US?
We ship most of our products via USPS Priority shipping, which typically takes 3-4 business days (for delivery to addresses in the lower 48 states) from the time that USPS picks up from our shop. Delivery time does not include processing time, which is the period that we actually make your order.
I live outside the US - will you ship to me?
- Gladly! There are some things to remember though:
Customs and import taxes - Buyers are responsible for any customs or import fees. As each customers' locality rules are different, we cannot include those fees in our prices, and as such they are the sole responsibility of the buyer.
Import Delays in Customs - sometimes international orders take longer to arrive at the customer's location because they have been detained in customs. While we will do everything possible to ensure your order is properly packaged and has all the right forms to move through customs easily, we can't guarantee the customs transit time.
I need my product by xx date - can you guarantee I will get it by then?
If I don't get my product by xx date - will you refund me?
- While we would love to be able to ensure that every single customer gets his or her order long before the date it is needed, we cannot guarantee shipping. Once it leaves our hands, the postal service, weather and fate take over and we simply are no longer in control of your item. For this reason, we can never guarantee that your item reaches you in time. That said, less than 1% of our customers have had their packages delayed beyond when they hoped to receive them, so we have to give kudos to our postal service friends for doing such a great job (special shout out to Patrick and crew at the Midland NC post office! Awesome jobs, guys!)
- As we noted above, we can't control the delivery services once it leaves our hands, so we aren't able to provide a product exchange or refund if it doesn't make it to you on time. However, if you selected USPS Priority Express shipping at checkout, the USPS does offer shipping refunds if the item takes longer to reach you than their timeline guarantees. In the rare instance this happens to you, please let us know and we will work with you to provide the shipping information necessary for you to request a refund of the shipping charges. *Note - it is only Priority Express that offers a guarantee, so if you did not select expedited shipping, there is no potential for shipping refund if your item is delayed in transit.